fbajia Privacy Policy

fbajia ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses our online casino and sports betting platform. This Privacy Policy describes our practices with respect to the collection, storage, processing, disclosure, and protection of personal information in connection with your use of fbajia.vip and all associated services.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming policy. Where this policy refers to "personal data", we mean any information that can be used to identify you directly or indirectly as a natural person, including your name, contact details, payment information, and usage data generated by your interactions with our platform.

We reserve the right to update this Privacy Policy at any time. Where changes are material, we will notify registered users via the email address associated with their account. The revised policy takes effect from the date stated in the notice. Continued use of fbajia after that date constitutes acceptance of the updated terms.

For the purposes of this Privacy Policy, fbajia acts as the data controller in respect of all personal data collected through fbajia.vip. As data controller, fbajia determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to the handling of your personal data, you may contact our data protection contact point at any time:

Email: [email protected]
Response Time: We aim to respond to all data-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

fbajia collects personal data from you in several ways — directly through your interactions with the platform, automatically through technical means when you browse or use our services, and in certain cases from third-party verification providers. The categories of personal data we collect include:

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person who is under 21, that data will be deleted and the associated account will be closed immediately.

fbajia collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated technical collection: Data collected automatically by our servers and analytics systems when you visit fbajia.vip, including cookies, server logs, and similar tracking technologies. See Section 8 for full details on our use of cookies.
• Third-party payment providers: Transaction confirmation data passed back to fbajia by payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you initiate a deposit or withdrawal. We receive only the data necessary to confirm a transaction — we do not receive your full payment credentials.
• Identity verification services: Where we use third-party KYC providers to verify the authenticity of identity documents submitted to us, those providers may return a verification outcome and associated identity data to fbajia.
• Game providers: Game studios such as Pragmatic Play, Evolution Gaming, and Spribe may pass gaming session data back to fbajia to enable accurate account balance updates, bet settlement, and bonus tracking.

fbajia processes your personal data for the following specific purposes. We rely on one or more lawful bases for each purpose as indicated:

• Account creation and management: To register your account, verify your identity, manage your login credentials, and maintain your account in good standing. Lawful basis: contractual necessity.
• Transaction processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate records of all financial activity on your account. Lawful basis: contractual necessity.
• Age and identity verification: To confirm that you are aged 21 or over and that your identity information is genuine, as required for player safety and platform integrity. Lawful basis: legal obligation and legitimate interest.
• Game delivery and account balance management: To deliver the games you play, settle bets accurately, award winnings, apply bonuses, and maintain a correct real-time account balance. Lawful basis: contractual necessity.
• Customer support: To respond to your queries, complaints, and requests submitted via email or other support channels, and to maintain a record of those communications. Lawful basis: contractual necessity and legitimate interest.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other conduct prohibited under our Terms & Conditions. Lawful basis: legal obligation and legitimate interest.
• Responsible gaming compliance: To monitor gaming patterns, apply self-exclusion requests, enforce deposit limits, and identify users who may be experiencing gambling-related harm. Lawful basis: legal obligation and legitimate interest.
• Promotional communications: Where you have opted in, to send you information about fbajia promotions, bonuses, and seasonal offers (e.g., BPL season promotions, Eid bonus campaigns). Lawful basis: consent. You may withdraw consent at any time by contacting support.
• Platform improvement: To analyse usage data, identify technical issues, improve the user experience, and develop new features. Lawful basis: legitimate interest.
• Legal compliance: To fulfil any obligations required by applicable law, including record-keeping requirements, and to respond to lawful requests from competent authorities. Lawful basis: legal obligation.

fbajia does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

• Service providers and processors: We engage trusted third-party vendors who process data on our behalf, including payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, cloud hosting providers, and analytics services. These parties are bound by contractual data protection obligations and may only process your data on fbajia's instructions.
• Game providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum data required to operate their games within the fbajia platform environment, such as a player session token and bet amount. They do not receive your full personal profile.
• Legal and regulatory authorities: We may disclose personal data to competent governmental or regulatory authorities where required to do so by law, or where disclosure is necessary to protect the rights, safety, or property of fbajia or other users.
• Fraud prevention and anti-money laundering: We may share account and transaction data with third-party fraud prevention and financial intelligence services where there is a reasonable basis to suspect criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of fbajia's business, user data may be transferred to the acquiring entity, subject to equivalent privacy protections. Users will be notified of any such transfer.

In all cases of third-party sharing, fbajia takes reasonable steps to ensure that recipient parties protect your data to a standard consistent with this Privacy Policy.

fbajia retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy, including compliance with legal obligations, resolution of disputes, and enforcement of our agreements.

Specific retention periods that apply to key categories of data:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming session records: Retained for a minimum of three (3) years from the date of the session.
• Support communications: Retained for two (2) years from the date of the communication, or longer where the communication relates to an unresolved dispute or legal matter.
• Marketing preferences: Retained until you withdraw your consent or request deletion, subject to legal retention requirements.

Once the applicable retention period has expired and no legal basis for continued processing exists, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a user of fbajia, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe and in any case within 30 days.

• Right of access: You have the right to request a copy of the personal data we hold about you and to receive information about how it is being processed.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data held about you. For basic account details, you may be able to update these directly within your account settings.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. Note that we may be unable to erase data where we are required to retain it by law (e.g., financial transaction records) or where it is necessary for the establishment, exercise, or defence of legal claims.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain situations, for example while the accuracy of data is being contested.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based solely on your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interest. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests or unless processing is necessary for legal claims.

fbajia will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We reserve the right to verify your identity before actioning any data rights request.

fbajia uses cookies and similar tracking technologies to operate the platform, improve your experience, and analyse usage patterns. A cookie is a small text file placed on your device by a website you visit. Cookies allow the site to recognise your device on return visits and to maintain session state.

The types of cookies fbajia uses include:

• Strictly necessary cookies: Essential for the operation of the platform. These enable core functions such as account login, session maintenance, and secure payment processing. These cookies cannot be disabled without impairing core functionality.
• Performance and analytics cookies: Used to understand how users interact with fbajia.vip — which pages are visited most frequently, where users exit, and how long sessions last. This data is aggregated and anonymised and is used solely to improve the platform.
• Functionality cookies: Used to remember your preferences such as language settings, display options, and game history for a more personalised experience.
• Security cookies: Used to detect and prevent fraudulent activity, including CSRF (Cross-Site Request Forgery) protection tokens and session integrity checks.

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of fbajia.vip. For detailed guidance on managing cookies in your browser, please refer to your browser's help documentation.

fbajia implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption applied across all pages and data transmissions on fbajia.vip, ensuring that data exchanged between your device and our servers is protected in transit.
• Encrypted storage of sensitive account credentials including passwords, which are stored using industry-standard hashing algorithms and are never stored in plain text.
• Access controls that restrict internal access to personal data to authorised personnel only, on a strict need-to-know basis.
• Regular security assessments and monitoring of our systems to identify and address potential vulnerabilities.
• Secure data centres with physical and logical access controls for all infrastructure hosting fbajia data.

While fbajia takes all reasonable precautions to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, fbajia will notify affected users without undue delay.

You are also responsible for maintaining the security of your own account. Use a strong, unique password, do not share your credentials, and contact us immediately at [email protected] if you suspect any unauthorised access to your fbajia account.

The fbajia platform integrates third-party services including game providers and payment processors. While fbajia takes care to work only with reputable service partners, we are not responsible for the privacy practices of third-party organisations. Each third-party service operates under its own privacy policy. We encourage you to review the privacy policies of any third-party providers whose services you use in connection with fbajia.

fbajia does not include links to unrelated external websites in its platform content. Any third-party integrations present within fbajia.vip are limited to services directly necessary for platform operation, such as game delivery and payment processing.

fbajia is strictly an adults-only platform. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. Our registration process includes an age declaration, and we reserve the right to request age verification documentation from any user at any time.

If you have reason to believe that a person under the age of 21 has registered on fbajia or submitted personal data to us, please notify us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, to delete all data associated with the underage user and close the relevant account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fbajia handles your personal data, please contact us using the details below. We are committed to addressing all privacy-related enquiries fairly, thoroughly, and promptly.

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Language: English
Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)