Responsible Gaming at fbajia

fbajia is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Khulna. That commitment goes beyond just offering great games and fast payments. It means taking active steps to ensure that every player who uses our platform does so in a way that is healthy, informed, and within their personal means.

Gambling, when approached responsibly, is a legitimate form of entertainment. The vast majority of our players enjoy cricket betting, live casino games, slots, and rummy purely for fun. However, we recognise that for a small number of people, gambling can become problematic. This page is your complete guide to the tools fbajia provides, the signs to watch for, and the steps to take if you — or someone you know — needs support.

We encourage you to read this page fully. Understanding how to use our responsible gaming tools is just as important as understanding how to play the games themselves. At fbajia, player welfare always comes first.

fbajia provides a range of practical tools designed to help you stay in control of your gambling activity. These tools are available to all registered players at any time, free of charge, and can be activated by contacting our support team at [email protected].

Deposit limits are one of the most effective responsible gaming tools available to fbajia players. By capping the amount of money you move into your account within a defined period, deposit limits ensure that your gambling spending stays within a budget you are genuinely comfortable with — regardless of how a gaming session is going in the moment.

fbajia supports three types of deposit limits, all denominated in Bangladeshi Taka (৳):

• Daily Deposit Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within any rolling 24-hour period.
• Weekly Deposit Limit: The maximum total you can deposit within any rolling 7-day period, measured from the day the limit was set.
• Monthly Deposit Limit: The maximum total you can deposit within any rolling 30-day period — the broadest and most comprehensive budget control option.

Important rules governing deposit limits: Requests to lower a deposit limit take effect immediately. Requests to raise a deposit limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional — it is designed to protect players from impulsive decisions to increase spending during or after a difficult gaming session. fbajia will never proactively contact a player to encourage them to raise their deposit limit.

If you are unsure what deposit limit is right for you, a useful starting point is to calculate your total monthly disposable entertainment budget and set your monthly deposit limit to no more than that figure. Gambling should never be funded from money allocated to essential living expenses, savings, or debt repayment.

Self-exclusion is a formal, binding commitment that a player makes to take a significant break from gambling on fbajia. It goes further than a time-out — when a self-exclusion is active, your account is fully suspended, login is blocked, all promotional and marketing communications from fbajia are immediately stopped, and any promotional bonuses accrued during the exclusion period are forfeited.

fbajia offers the following self-exclusion durations:

• 3 months — a structured short-term break to reassess your relationship with gambling.
• 6 months — a medium-term exclusion that gives you meaningful distance from gambling habits.
• 12 months — a full-year exclusion for players who want a longer, more definitive break.
• Permanent exclusion — a lifetime ban from fbajia. This decision is irreversible and cannot be lifted under any circumstances, even if you later change your mind.

To initiate self-exclusion, email [email protected] from the email address linked to your fbajia account, stating clearly the duration you wish to apply. Our support team will confirm activation within one hour. Your account balance at the time of exclusion will be returned to you via your most recently used payment method — bKash, Nagad, Rocket, or Upay — within 3 to 5 business days.

After a fixed-term exclusion period ends, reactivating your account requires a mandatory cooling-off period of at least 24 hours plus explicit written confirmation from you. fbajia will not automatically reactivate any self-excluded account.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gambling has moved beyond entertainment and is becoming a problem. Be honest with yourself — if several of these apply to you, it may be time to use fbajia's responsible gaming tools or to seek external support.

Recognising these signs in yourself is a significant and courageous first step. It does not mean you have failed — it means you are paying attention. If any of the above apply, we strongly encourage you to activate one of fbajia's responsible gaming tools immediately and to consider reaching out to our support team.

Take a moment to reflect on your gambling behaviour by considering the following questions honestly. There are no right or wrong answers — this is a personal tool for your own self-awareness.

fbajia enforces a strict 21+ age policy across the entire platform. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any gambling activity on fbajia.vip. During registration, all users must confirm that they are aged 21 or above, and fbajia reserves the right to request age verification documents — such as a national identity card or passport — from any user at any time.

If age verification is requested and cannot be completed satisfactorily, the account will be suspended until verification is provided. Any account found to belong to a person under 21 will be closed immediately and all funds returned.

If you share a device with minors, we strongly recommend using device-level parental controls, browser restrictions, or a separate password-protected user profile to ensure that young people in your household cannot access fbajia.vip. Setting a strong, unique password for your fbajia account and never sharing it with others — including family members — is a simple but effective protection measure.

If you believe a minor has gained access to a fbajia account or has created an account using false age information, please notify us immediately at [email protected]. We will investigate all such reports promptly and with the utmost seriousness.

If you feel that gambling is becoming a problem for you — or for someone you know — the most important thing to do is to reach out. You do not have to wait until a situation reaches crisis point. Early contact with fbajia's support team means faster access to the tools that can help.

Contacting us does not mean your account will be closed automatically. Our team will listen to your situation, explain all the options available to you, and help you choose the most appropriate tool — whether that is a deposit limit, a short time-out, or a formal self-exclusion. The conversation is confidential and non-judgmental.

In addition to contacting fbajia directly, players who feel they need broader support with gambling-related issues are encouraged to seek guidance from qualified professionals, counsellors, or mental health services available in Bangladesh. fbajia supports the principle that professional help, when needed, is always a valid and positive choice.